Privacy Policy

Effective Date: August 17, 2026 Last Updated: August 17, 2026

FACO, LLC (“FACO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, facollc.com (the “Site”), request a quote, place an order, contact us, or otherwise interact with us.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

Contact and quote request forms: Company name, your name, email address, phone number, and any message or project details you submit.
Newsletter signup: Your email address.
Shop / order information: Billing and shipping address, email address, phone number, and payment information (processed securely through our payment provider; FACO does not store full payment card numbers).
Account information (if applicable): Username, password, and order history if you create an account on the Site.

B. Information Collected Automatically

Cookies and similar technologies: We use cookies to recognize repeat visits, understand how visitors use the Site, and improve our services. See Section 5 (Cookies) below.
Usage data: IP address, browser type, device information, pages visited, referring URLs, and timestamps, collected automatically through standard web server logs and analytics tools.

C. Information from Third Parties We may receive information about you from manufacturers, distributors, or business partners in connection with product inquiries, orders, or fulfillment.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries, quote requests, and customer service needs
Process and fulfill orders placed through our online shop
Send requested product information, quotes, or order confirmations
Send newsletters or marketing communications (only if you have opted in, and you may unsubscribe at any time)
Improve our website, products, and services
Maintain the security and proper functioning of the Site
Comply with legal obligations and enforce our terms

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

Service providers who perform functions on our behalf, such as web hosting, payment processing, email delivery, and shipping/fulfillment (e.g., WooCommerce and associated plugins, payment processors, email marketing platforms). These providers are only permitted to use your information to provide services to FACO.
Manufacturers and suppliers, where necessary to fulfill an order, process a warranty claim, or respond to a technical inquiry.
Legal and regulatory authorities, when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of FACO, our customers, or others.
Business transfers, in the event of a merger, acquisition, or sale of assets, in which case customer information may be transferred as part of that transaction.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Recognize repeat visitors and remember preferences
Analyze site traffic and usage patterns
Support core Site functionality, such as shopping cart and quote request features

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on the Site, such as the shopping cart or quote request tool.

6. Your Privacy Choices and Rights

Marketing Communications You may opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in any email we send.

California Residents (CCPA/CPRA) If you are a California resident, you may have the right to request access to, deletion of, or details about the personal information we have collected about you, and the right to opt out of the “sale” or “sharing” of personal information (FACO does not sell personal information). To submit a request, contact us at [insert contact email].

Other State Privacy Rights Depending on your state of residence, you may have additional rights under applicable state privacy laws (e.g., Virginia, Colorado, Connecticut, Utah). Contact us using the information below to make a request.

7. Third-Party Links

The Site may contain links to third-party websites, including manufacturer or supplier websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

The Site is intended for business and commercial use and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal compliance purposes).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last Updated” date at the top of this page will indicate when the policy was last revised. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

FACO, LLC 8651 Castle Park Drive Indianapolis, IN 46256 Phone: 317-842-3226