Faco is committed to providing quality products and reliable service to our customers. If you need to return a product, please review the following guidelines.
Return Eligibility
Returns may be accepted on eligible, standard-stock products with prior authorization from Faco.
To request a return, customers should contact Faco before shipping any product back. Products returned without prior authorization may be refused.
Returned products must be:
- Unused and in new, resalable condition
- In the original packaging, when applicable
- Complete with all original components, documentation, and accessories
- Returned within the return period approved by Faco
Faco reserves the right to inspect all returned products before issuing any credit or refund. Any shortage or damaged goods claim must be reported to Faco within 10 days of receipt of shipment.
Special-Order Products
Special-order products are non-returnable.
Special-order products may include items ordered, manufactured, configured, modified, or sourced specifically for a customer’s requirements.
Customers are encouraged to verify product specifications, dimensions, quantities, materials, and application requirements before placing a special order.
Restocking Charge
All other returned products are subject to a 35% return/restocking charge.
The restocking charge will be deducted from any approved refund or account credit.
Shipping Costs
Original shipping and handling charges are non-refundable unless the return is the result of an error by Faco.
Customers are responsible for return shipping costs unless otherwise approved by Faco.
Products should be securely packaged for return. Faco is not responsible for products that are lost or damaged during return transportation.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what was ordered, please contact Faco as soon as possible.
Faco may request photographs, product information, order information, or other documentation to evaluate the issue.
Approved claims may be resolved through replacement, repair, account credit, or refund at Faco’s discretion.
Refunds and Credits
Once an authorized return has been received and inspected, Faco will determine whether the product qualifies for a refund or account credit.
Any applicable restocking charges, shipping charges, damage, missing components, or other applicable costs may be deducted from the amount credited.
Return Authorization
All returns require prior approval from Faco.
Customers should contact Faco with their order number, product information, quantity being returned, and reason for the return before shipping any products.
Faco reserves the right to deny a return that does not meet the requirements of this policy.
Policy Exceptions
Faco reserves the right to review return requests individually and may approve or deny exceptions to this policy at its discretion.